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Sewing machine servicing & repairsUpdated 2 days ago

Sewing machine servicing & repairs

We service and repair all brands of sewing machine, overlocker, Coverstitch and embroidery machine, whether you bought it from us or not. Our experienced on-site engineers are here to keep your machine running at its best.

🔧 All brands welcome ⭐ 20+ years experience ⏱ Approx. 3 week turnaround
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Your machine is in good hands

With over 20 years of experience looking after our customers' machines, our engineers are on-site and passionate about what they do. Whether it's a vintage mechanical machine or a modern computerised model, we treat every machine with the same level of care and attention.

A routine service includes a full internal clean, lubrication and oiling, mechanical adjustments and a thorough check to optimise sewing performance and help extend the life of your machine. Servicing is designed for machines that are in good working order, if your machine has a specific fault or issue, we'll diagnose it and advise you on the best course of action.

What's included in a service

What we do during a routine service

Every service covers the essentials to keep your machine performing well and lasting longer.

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Internal clean

We remove dust, lint and debris that builds up inside the machine over time and affects performance.

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Lubrication & oiling

All moving parts are properly lubricated to reduce wear and keep everything running smoothly.

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Adjustments & check

We make any minor mechanical adjustments needed and carry out a full check to optimise sewing performance.

How often

How often should I service my machine?

It depends on how much you use it. As a general guide:

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Heavy use

10+ hours per week
Every 6 months
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Regular use

5–10 hours per week
Every year
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Light use

Under 5 hours per week
Every 2 years
Between services

Tips to keep your machine running smoothly

A few simple habits can make a real difference between services.

  • ✓ Clean lint and dust from the bobbin area after every project
  • ✓ Change needles regularly, roughly every 8–10 hours of sewing
  • ✓ Use the correct thread and needle for your fabric
  • ✓ Keep the machine covered when not in use
  • ✓ Oil according to your machine's user manual if applicable
Dropping your machine off

How it works

All machines are serviced from our Redruth shop. Here's what to expect.

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Drop-off in person at our Redruth shop

We work on a queue basis with a current turnaround of approximately 3 weeks from drop-off. We don't currently accept machines sent by post or courier, all machines need to come in to us directly.

💻 Single domestic machine

No booking needed, just bring your machine in and we'll add it to the queue. We'll let you know the expected turnaround when you arrive.

🏫 Schools & semi-commercial machines

A booking is required for schools with multiple machines, or for semi-commercial embroidery machines. Please get in touch before bringing anything in so we can arrange a suitable time.

Before you come in

What to bring with your machine

To carry out a thorough service and test your machine, at a minimum we'll need the following.

  • ✓ The machine in its case or bag if you have one
  • ✓ Power lead and foot pedal
  • ✓ Standard presser foot
  • ✓ A bobbin and bobbin case
🧵 For embroidery machines, please also bring the embroidery unit, a hoop, the embroidery foot and an embroidery bobbin case.

Not sure what to bring for your specific machine? Give us a call before you come in and we'll let you know.

Pricing

Service & repair prices

All prices are per machine. Repairs are quoted following diagnosis - see the note below for details.

Sewing machine service

Basic mechanical machine£85
Vintage / all-metal machine Including Bernina mechanical£110
Small computerised machine£95
Large computerised machine£125
Bernina 4, 5 & 7 series (new)£195
Bernina combined sewing & embroidery machine£295

Overlocker & coverstitch service

Domestic overlocker / coverstitch£95
Air-threading overlocker£135
Combi overlocker & coverstitch£145
Bernina large overlocker coverstitch machine£175

Embroidery machine service

Small embroidery only machine£135
Large embroidery only machine£175
Small combined sewing & embroidery machine£165
Large combined sewing & embroidery machine£215
Brother PR minor service In-store only£185
Brother PR major service In-store only£325

Diagnosis, inspection & repairs

Machine diagnosis, inspection & minor repairsFrom £35
Re-timing Quote provided — dependent on machine model£65–£195
Major repairs Quoted following diagnosisQuoted on request

Machine tuition

1 hour session£65
½ hour session£35
Good to know: For anything beyond a standard service, we'll always diagnose the machine and give you a full quote before we do anything. We won't carry out any chargeable work without your approval. If you decide not to proceed after the diagnosis, the inspection fee will still apply. Tuition sessions are available for the brands we stock only - get in touch if you'd like to check.
Common questions

Questions we get asked most

A few things customers often want to know before bringing a machine in.

Can you service a machine I bought elsewhere?
Yes - we service and repair all brands regardless of where you bought it. Just bring it in to our Redruth shop and we'll take it from there.
How long will my machine take?
Current turnaround is approximately 3 weeks from drop-off. Your machine joins the queue when it arrives with us and we'll let you know when it's ready. If you need a more specific timeframe, just ask when you drop it off.
My machine has a fault - can you still take a look?
Yes - if your machine has a specific problem rather than just needing a routine service, we'll carry out a diagnosis and let you know what we find. We'll provide a quote before doing any repair work, so you're always in control of what happens next.
What if my machine needs parts?
If additional parts are needed, we'll let you know and provide a quote before ordering anything. We won't carry out any extra work or incur any additional costs without your approval first.
Do you offer tuition on my machine?
We offer 30 minute and 1 hour tuition sessions for the brands we stock at £65 per hour. Get in touch if you'd like to check whether your machine is covered and to arrange a time.

Ready to bring your machine in?

Get in touch if you have any questions, or just drop in to our Redruth shop. For schools or semi-commercial machines, please contact us before visiting.

📞 01209 216 942 ✉ Message us
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