Machine repairs, servicing schedule and trade-ins.

Repairs, Servicing & Trade-Ins

Having trouble with your machine? Our troubleshooting guides cover common problems for sewing machines, embroidery machines and overlockers with simple step-by-step fixes to try at home.

Troubleshooting

Expert guides on needles, embroidery stabilisers and more — everything you need to get the best results from your sewing machine and projects.

Guides & Reference Resources

Email our Customer service team, we aim to respond within 24 - 48 hours

Speak to our lovely Customer Service Team, available Monday - Saturday 9:30am - 5:00pm

The Sewing Studio Help Centre

Machine Support & Resources

Sewing Machines

Choosing a Sewing Machine - How We Can Help You Find the Right One

Choosing your first sewing machine

Sewing Machine or Overlocker - What’s the Difference?

Getting Started with Machine Embroidery

Semi-Commercial Embroidery Machines for Business: A Buyer's Guide

Embroidery digitising software - a complete guide for Brother, Janome, Bernina, Pfaff & Husqvarna

Sewing Machine Warranty - Everything You Need to Know

Sewing Machine Finance & Pay Monthly Options

Machine Buying Advice

My machine has a problem - what should I do?

Sewing machine servicing & repairs

Upgrade your machine with part exchange

Embroidery Machines

Overlocker/Serger

Coverstitch Machines

Embroidery Stabilisers - The Complete Guide

Sewing Machine Needles - The Complete Guide

Delivery Information - Options, Timescales & How It Works

Where Is My order?

Returns & Cancellations Policy

E-Gift Cards

Payment Options

Offers, Deals & Our Price Promise

Amending or Cancelling Your Order

Visit us in Redruth, Cornwall

Frequently asked questions

Orders, Delivery & Returns

Buying Fabric From Us - What You Need to Know

Fabric Colour, Screens and Our Sample Service

Sewing Fabric Types - Cotton, Linen, Denim, Fleece and More

Vlieseline and Vilene Interfacing - A Complete Guide

Quilt Wadding Guide - Choosing the Right Batting for Your Project

Moda pre-cut fabric - a complete guide

Fabric and Materials