Sewing Machine Warranty - Everything You Need to KnowUpdated 2 days ago

Sewing Machine Warranty - Everything You Need to Know

Find out what is covered by your sewing machine warranty, how long it lasts and what to do if something goes wrong.

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Warranty terms by brand

All our new machines come with a manufacturer's warranty as standard. Here is a summary of the key terms for each brand.

Janome

2 yrs

Standard domestic warranty

✓ Extendable to 5 yrs within 30 days of purchase
✓ Commercial / teaching: 1 year
✗ Extension not available after 30 days
✓ Registration required - card or online

Brother

3 yrs

Standard domestic warranty

✓ Select models (XE2, XJ2, CX1, CX1e): 5 yrs
✓ Commercial / teaching: 1 year
✗ Not extendable
✓ No registration needed - keep your receipt

Bernina

7 yrs

Domestic sewing & embroidery

✓ Overlocker / Coverstitch: 2 yrs
✓ Commercial / teaching: 1 year
✗ Not extendable
✓ Registration required - return warranty card

Bernette

2 yrs

Standard domestic warranty

✓ Commercial / teaching: 1 year
✗ Not extendable
✓ Registration required - card or online
✓ Keep proof of purchase

Pfaff

5 yrs

Parts warranty, domestic use

✓ Labour: 2 years
✓ Smarter & overlockers: 2 yrs parts & labour
✓ Commercial / teaching: 6 months
✓ Registration via us - send us your serial number

Husqvarna

5 yrs

Parts warranty, domestic use

✓ Labour: 2 years
✓ H Class & Overlocker: 2 yrs parts & labour
✓ Commercial / teaching: 6 months
✓ Registration via us - send us your serial number

baby lock

2 yrs

Standard domestic warranty

✓ Select models: extendable to 4 yrs
✓ Commercial / teaching: 1 year
✗ Extension not available after 3 months
✓ Registration required within 3 months

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Every new machine we sell is backed by a full manufacturer's warranty and our own after-sales support.

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Got a problem with your machine?

Before raising a warranty claim, our troubleshooting guides solve most common issues quickly.

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What your warranty covers

All manufacturer warranties cover the same core things regardless of brand.

Manufacturing defects
Faulty parts
Parts and labour costs for covered repairs
Repairs carried out by an authorised service centre - we are authorised for all the brands we sell

✗ What is not covered

Accidental damage or misuse
Normal wear and tear
Timing issues
Consumables — includes but is not limited to: needles, needle threaders, bobbins, bobbin cases, needle plates, light bulbs, blades, belts etc
Presser feet, embroidery frames and tools
Damage from improper maintenance or use outside the manual guidelines

How to make a warranty claim

If you think your machine has a fault, here is what to do.

Check our troubleshooting guides

Many common issues can be resolved quickly without a repair. Our guides cover the most frequent problems and fixes.

Get in touch with us

If the issue persists, contact our team. Have your proof of purchase ready and a description of the fault.

We arrange the repair

As an authorised service centre for all the brands we sell, we handle warranty repairs in-house wherever possible.

Common warranty questions

A few things customers ask us most often about machine warranties.

Do I need to register my machine to activate the warranty?

It depends on the brand. Janome, Bernette and Bernina all require registration via a card or online. baby lock requires registration within 3 months for the extended warranty. Brother does not require registration, just keep your receipt. For Pfaff and Husqvarna, we can register on your behalf - just provide your serial number, name, address and email.

What counts as commercial or teaching use?

If a machine is used in a business, school, college, workshop or any environment where it is used by multiple people or for commercial production, it is classed as commercial or teaching use. All brands apply a shorter warranty for this, typically 1 year, or 6 months for Pfaff and Husqvarna.

Does servicing affect my warranty?

Servicing by an unauthorised repairer can void your warranty. Always use an authorised service centre — we are authorised for all the brands we sell. For Bernina, regular servicing every 2 years is actually required to maintain the full 7-year warranty.

My machine was a gift - is the warranty still valid?

Most manufacturer warranties are non-transferable and valid only for the original purchaser. The warranty period runs from the date of purchase, so it is worth keeping the original receipt regardless of who the machine was bought for.

What if my machine develops a fault outside the warranty period?

Get in touch with us - our in-house service team can assess and repair most machines regardless of age or warranty status. We will give you a clear quote before any work is carried out. Call us on 01209 216 942 or send us a message.

Looking for your next machine?

Every new machine we sell comes with a full manufacturer's warranty and our own after-sales support.

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Need help with a warranty query?

Our team are here to help - whether you need to register your machine, make a claim or just have a question.

📞 01209 216 942 ✉ Message Us

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